Job Description
Supervisor Role
We are seeking an experienced Supervisor to join our team. As a key member, you will be responsible for:
* Monitoring and reporting team performance.
* Providing feedback and motivation to individual agents and the team as a whole.
* Tracking agent training progress.
* Participating in the recruitment process with the HR Department.
* Optimizing shift schedules.
* Ensuring processes and procedures are up-to-date and adhered to.
The ideal candidate will have:
* Bilingual or German proficiency along with advanced English skills.
* Talents to navigate complex situations with multiple stakeholders and team members.
* Excellent communication skills.
* Prior experience in a similar role.
* Ability to implement and manage change.
* A customer-centric approach.
* Project management skills.
* Capacity for personal and professional growth.
* Familiarity with IT systems, software, and equipment (Windows/MS Office/internet configuration).
This is a full-time position, 39 hours per week, from Monday to Friday, 8:30-17:30, offering a great office location in Barcelona, referral bonus, comprehensive training, career development opportunities, and international mobility possibilities.