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Restaurant Members Club Coordinator, Madrid
Client: COREcruitment Ltd
Location: Madrid, Spain
Job Category: Other
EU work permit required: Yes
Job Reference: 172835284344373248032460
Job Views: 2
Posted: 18.02.2025
Expiry Date: 04.04.2025
Job Description:
Members Club Coordinator - High-end restaurant group
We are seeking an experienced and dynamic Member Club Coordinator to oversee the day-to-day operations and member experience of our exclusive private club. As part of an internationally recognized high-end restaurant group, the ideal candidate will bring exceptional hospitality skills, a strong background in luxury membership services, and an in-depth understanding of client relationship management.
Key Responsibilities:
1. Manage the overall experience for club members, ensuring top-tier service and personalized attention.
2. Develop and implement strategies to enhance member engagement, retention, and satisfaction.
3. Oversee all communication with members, including invitations, updates, and special event promotions.
4. Coordinate exclusive member events, private dining experiences, and networking opportunities.
5. Maintain and update the membership database, ensuring accuracy and confidentiality.
6. Act as the primary point of contact for members, addressing inquiries and requests with discretion and efficiency.
7. Work closely with the F&B and operations teams to deliver seamless experiences aligned with the club’s standards.
8. Monitor and analyze member feedback, proposing improvements to enhance the club’s offering.
9. Ensure compliance with company policies and local regulations regarding membership management.
Requirements:
1. Proven experience (minimum 3-5 years) in a similar role within a luxury private club, high-end hospitality, or exclusive membership-based establishment.
2. Strong knowledge of high-end F&B operations and luxury hospitality standards.
3. Excellent interpersonal and communication skills, with the ability to build lasting relationships.
4. Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
5. Fluency in English and Spanish is a must (additional languages are a plus).
6. Proficiency in CRM systems and membership management tools.
7. A refined and professional demeanor with a customer-first approach.
8. Flexibility to work evenings, weekends, and special events as required.
What We Offer:
1. An opportunity to be part of a globally recognized, high-end restaurant group.
2. A dynamic and upscale work environment with a strong focus on excellence.
3. Competitive salary and benefits package.
4. Career growth opportunities within an expanding international hospitality group.
If you would like to have more information about the role, please apply or send your CV to [emailprotected]
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