Title : Service Delivery Manager (Contract)
Requisition ID : 36099
City : Barcelona
Country / Region : ES
Wipro Limited (NYSE : WIT, BSE : 507685, NSE : WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.
Make Progress Thrive
We succeed when we make our clients successful. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always.
Hybrid : 3 days in the office
Languages Required : English AND Spanish
Mandatory Skills : SAP Consulting background
Desired Skills : SAP Support Background / Support Experience in SAP projects
Years of Experience Needed : 10+ Years
Roles and Responsibilities
* Manage the delivery of SAP application support and maintenance services
* Manage client relationships
* Track KPIs and SLAs
* Ensure services are delivered to the client's satisfaction
* Lead project teams - Functional and Technical
* Work on process improvements and automation ideas
* Monitor progress of all the developments
* Prepare weekly, monthly, and quarterly governance reports
* Ensure compliance with contractual service levels
* Proactively mitigate risks and detect issues
What working at Wipro offers
* A competitive remuneration package including extended fringe benefits.
* Being part of the local Wipro South Europe family and also supported by 260,000 enthusiastic colleagues spread over the 6 continents.
* A state-of-the-art training platform so you can grow and become the best version of yourself.
* A dynamic working environment with room for personal development
* A career path within a global leading Technology firm
* At Wipro we find it important that you have a good work-life balance so homeworking, working at the HQ
About Wipro
Wipro is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 260,000 dedicated employees serving clients across six continents.
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