Job Description
About the Role
We are seeking a strategic and results-driven manager to lead our growing account management team and drive revenue growth by calling on our corporate accounts.
* Develop and implement a comprehensive account management strategy aligned with the Corporates segment's strategy in collaboration with cross-functional teams to drive new customer acquisition, expand customer relationships, and renewal sales within assigned territories.
* Oversee the development and execution of strategic account plans to achieve sales targets, maximize revenue from existing customers, and expand the customer base.
* Lead, mentor, and manage a high-performing account management team, fostering a positive and results-oriented environment through sales process excellence.
* Establish clear goals, KPIs, and performance metrics for the team, providing regular feedback and coaching to drive individual and team success.
Customer Relationship Management
* Foster strong, long-term relationships with key customers and stakeholders, building trust and credibility through consistent communication and exceptional service.
* Ensure high levels of customer satisfaction and loyalty by addressing customer needs and concerns promptly and effectively.
* Collaborate with the Customer Success Leader to ensure a seamless customer experience, contributing to customer retention and expansion of the full product portfolio.
Collaboration Internal Partners as a customer advocate
* Partner effectively with solution consultants to develop tailored solutions that precisely meet customer needs and requirements.
* Coordinate seamlessly with professional services teams to ensure timely and successful implementation of solutions, guaranteeing customer satisfaction.
Performance Management and Reporting
* Closely monitor, analyze, and report on key performance metrics, including sales targets, renewal rates, and customer satisfaction, to track progress and identify areas for improvement.
About You
You're a fit for the role of Manager, Commercial Account Management if you have:
* A customer-centric mindset with a commitment to providing exceptional product and service through deep understanding and long-term partnerships with the Softwared technology customers.
* A proven ability to inspire, motivate, and guide teams to achieve ambitious goals.
* Demonstrated ability to develop & execute a strategic account management process that focuses on building and maintaining relationships with key customers to ensure their satisfaction, retention, and drive business growth.
About Thomson Reuters
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