About Us
We are a 100% family-owned business, specifically a family of more than 30,000 employees. We operate in 35 countries and our headquarters is based in Palma de Mallorca, Spain.
Our Values
Our values - Passion, Responsibility, Transparency, Creativity, and Humility - are very important to us and all our actions are aligned with them.
Pioneers in Responsible Tourism
We are pioneers in responsible tourism and our Wave of Change movement showcases this commitment.
Job Description
Client Service Manager
The Client Service Manager will report to the Brand Design Director and be responsible for maximizing design impact through effective leadership, operational efficiency, financial control, and a client-focused approach.
Key Responsibilities
* Strategic Planning & Leadership: Develop and implement a clear vision and long-term strategic plan for the design departments, aligning with overall business goals.
* Team Leadership & Development: Provide strong leadership and mentorship to the design management team, fostering a creative and collaborative work environment.
* Performance Management: Establish clear performance goals and metrics for the team, providing regular feedback and performance evaluations.
* Operational Efficiency & Project Management: Develop and implement efficient design workflows and processes that maximize productivity and ensure project delivery on time and within budget.
* Financial Management & Budgeting: Develop and manage the department's budget and prepare and analyze financial reports to track department performance.
Requirements
The ideal candidate will have excellent project management skills, ability to work under pressure, innovative leadership style, people development focus, excellent communication and analytical skills.
What We Offer
You will work in a stimulating, inspiring, multicultural, and innovative environment committed to people, values, and a responsible tourism model. You will have a permanent full-time contract, competitive compensation package, attractive benefits, and access to our Iberostar Vitality wellness program and e-Learning continuous training platform.