We're looking for a Process Transformation Consultant to join our team at Iron Mountain. As part of our 6-month fixed-term contract, you'll work on transforming and running complex operational processes to improve business performance.
About the Role
The successful candidate will ensure that we have a well-documented Service Delivery Model with standard operating procedures and best practices across people, processes, and technology. You'll play a vital role in our organization through collaboration with stakeholders to standardize and document processes for a multi-year global transformation program.
Main Responsibilities
* Collect, define, and document existing standard operating procedures
* Develop and implement document management policies and procedures
* Review and edit documentation for accuracy and completeness
* Maintain and update a document database or library, ensuring that all documents are appropriately archived and indexed for quick retrieval
* Facilitate and lead process mapping sessions and workshops with clients and stakeholders
Qualifications
* Bachelor's degree in a related field (e.g., business, communications, information management)
* 3+ years of experience in process document mapping and change management programs or a related field for a similarly sized and complex organization
* Familiarity with document management software and best practices
* Experience utilizing Lean Six Sigma concepts for process improvement, performance optimization, and change management
What We Offer: A chance to elevate your skills in a culture that welcomes unique contributions, a fast-paced rapidly evolving environment, and a proactive solution-oriented mindset.