At DTCjob.com, we're not just another job board; we're a private community directly connected with over 200 hot DTC e-commerce companies. Our goal is to build in-house teams for these companies by connecting top-tier talent to the right opportunities.
As you apply on DTCjob.com, you fill out one simple, one-time application form. Our team then reviews your application, and if we believe you’re a good fit, we connect you directly with the company. You won't have to apply again or sift through job postings; we handle everything to ensure your skills align with the best opportunities. This process may take from a few hours to several weeks.
While we do not hire directly, we collaborate with leading DTC brands and agencies to help you find a position that offers growth, job security, and an engaging work environment.
Responsibilities:
* Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business needs.
* Manage the onboarding process for new clients, ensuring a smooth transition and clear communication of expectations.
* Regularly check in with clients to ensure satisfaction, address concerns, and provide support as needed.
* Collaborate with internal teams (e.g., marketing, sales, product) to address client requests and deliver solutions.
* Proactively identify opportunities to upsell or cross-sell additional products or services based on client needs.
* Track and report on account performance, providing insights on client health, renewal likelihood, and areas for improvement.
* Resolve any client issues or escalations promptly, ensuring high levels of satisfaction and retention.
* Prepare and present regular account reviews to showcase value delivered and identify areas for growth.
* Stay informed on industry trends and client market conditions to offer relevant advice and solutions.
* Assist with contract renewals and work to ensure a high renewal rate among accounts.
Minimum Requirements:
* Bachelor's degree in Business, Marketing, Communications, or a related field.
* 3-5 years of experience in account management, customer success, or sales, preferably in e-commerce.
* Proven track record of maintaining strong client relationships and achieving sales targets or KPIs.
* Excellent communication, negotiation, and problem-solving skills.
* Ability to manage multiple accounts and priorities effectively.
* Strong organizational skills with attention to detail.
* Experience with CRM software (e.g., Salesforce, HubSpot) is a plus.
* Ability to work collaboratively with cross-functional teams to achieve shared goals.
Benefits:
* Extensive Network of +200 DTC Brands: Exposure to state-of-the-art strategies, tactics, and processes in the DTC space.
* Verified Companies: We verify each of our companies to ensure they are ready for hire and can provide secure and legitimate opportunities.
* Secure Payments: We verify all payment arrangements to ensure security.
* Direct Talent Matching: We handpick the best opportunities according to your profile and connect you with companies directly.
* Community & Networking: You will be part of an exclusive community that grants continued access to networking opportunities.
* Retention Program: We go the extra step to ensure you retain the job and build long-term relationships with our clients.
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