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Employee Experience Consultant & Resource Management
Service Delivery Manager Operational
Knowledge/expertise of:
* Technical background in Infrastructure, Workplace, and Service Desk Services.
* Participation in services transition from an incumbent provider, ensuring knowledge transfer succeeds.
* Monitor, control, and support service delivery, ensuring systems, methodologies, and procedures are in place and followed.
* Proficiency in managing ITSM tools, preferably ServiceNow, is a key requirement of the position.
* Creating reports within ServiceNow is part of the responsibilities.
* Mastery of ITIL processes—including incident, request, change, problem, and capacity management—is imperative.
* Experience in Global Services coordinating teams in different countries.
* Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post-incident review.
* Excellent communication skills with the ability to explain complex technical issues to a non-technical audience.
* English proficiency level of B2/C1.
Additional requirements:
* Proactivity
* Teamwork
* Used to report work done
* Be able to produce documents and reports
* Open-minded to change
* Self-taught
Training:
* Superior Technician in Management of Compute Systems or Computer engineering degree
* Experience of at least 10 years in the IT sector, of which, at least 5 years performing the same role
* Regulated technical certification in ITIL: at least, ITIL Foundation
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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