OverviewKeysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. About the team:You will be a part of a current team of product owners, business analysts, project managers, and UI/UX designers, all working with the development, QA, support, service delivery, other teams to deliver a stellar customer experience across multiple touch points. The immediate focus of this position will be with Salesforce Service Cloud and related workflows and systems. ResponsibilitiesAs a Product Owner for the Service Cloud - Technical Support at Keysight Technologies, your responsibilities will include:Setting up the product vision: You’ll help define the long-term strategic direction for the Keysight Support Portal, to provide a modern, intuitive customer experience, taking in consideration new AI technologies and new experiences.Curating and managing the product backlog: You’ll define and prioritize features, enhancements, and bug fixes, ensuring the development team focuses on valuable functionality.Providing acceptance criteria: You’ll collaborate with stakeholders to define clear criteria for feature completion and quality.Managing stakeholders: You’ll engage with business stakeholders, customers, as well as the support and delivery team to align product strategy and drive execution.QualificationsBachelor Degree in Computer Science, Information Systems, or equivalent.Minimum of 5 years of experience as a Product Owner.At least 3 years’ experience with Service Cloud, IVR/IVA phone and chat systems, and eLearning LMS technical content delivery systems (such as Skilljar, Docebo, etc.).Previous experience with AI based solutions such as Coveo is highly desired.Product Management Expertise: Being able to develop a deep understanding of customer needs and translate them into actionable product strategy and features.Strategic Vision: As a Product Owner, you’ll define the long-term vision for the product. This involves considering future trends, technological advancements (such as AI integration). Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***