About InvGate
We are a fast-growing SaaS company developing products for IT management and service automation. Our solutions are used by clients in over 60 countries across various industries, including banking, e-commerce, education, and technology.
Job Title: Bilingual Technical Support and Presales Analyst
Location: Spain
This hybrid role combines technical support with presales assistance, ensuring our clients have an outstanding experience.
Responsibilities:
* Technical Support:
o Provide top-notch technical and functional support to clients worldwide through email, tickets, and remote sessions.
o Analyze and optimize client configurations, recommending improvements to enhance platform efficiency.
* Internal Collaboration:
o Work closely with the development and customer success teams to troubleshoot and resolve complex technical issues.
o Support the sales team throughout RFI and RFP processes by providing technical insights.
* Demos and Presentations:
o Conduct tailored product demonstrations that address clients' pain points.
o Respond to technical questions from internal and external stakeholders.
Requirements:
* Fluency in English and Spanish (spoken and written).
* Experience in technical support, presales, or software implementation.
* Strong communication and problem-solving skills.
* Familiarity with Windows and Linux environments, as well as networking and connectivity.
* Residing in Madrid is a plus.
Our Offer:
* Career development opportunities.
* English lessons.
* First-class technical training.