Multinational Company (Automotive Sector)
Position: Technical Business Analyst (Experience with Miles or similar platforms is valuable)
The Tech Support Business Analyst will provide hands-on development and configuration skills with the Sofico Miles system or similar systems.
Responsibilities:
* Support to Multiple European Countries
* Triage incidents and defects
* Solve incidents and fix defects
* Implement system changes - Small to Medium, consulting on Large
* Become a EU expert for configuration and functional capabilities of Sofico Miles or similar software including:
* Formula writing
* Scheduling
* Workflow
* Functional configuration
* Log interpretation
* User administration
* Data query, extraction, and upload
* Reporting
* Provide 2nd level application support for functional and technical questions.
* Ensure and maintain system standardization across all countries.
* Engage with IT vendor to prioritize and follow up incidents and change requests through to timely resolution.
* Continuously improve upon the business experience and identify solutions to improve efficiencies.
Interesting professional opportunity
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