CONTEXT
Adeo is the world’s third largest retailer in DIY and decoration goods. The company has 110,000 collaborators that span across 14 different countries with a yearly turnover of 32 billion euros. By leveraging the insights and knowledge of its employees on the ground, the company is able to stay ahead of the competition and remain a leader in its industry. Key group brands include Leroy Merlin, Bricoman, Obramat, Tecnomat, Obramax, Bricocenter and Weldom.
The marketplace is a key pillar of an ambitious plan to transform the entire business and become the world’s leading habitat platform. Launched 3 years ago, the team now counts 130 collaborators spanning in 5 countries. With its diverse workforce, global reach, and commitment to excellent customer service the Adeo marketplaces have consistently ranked in the top 10 e-commerce sites in their markets.
The Leroy Merlin Spain Marketplace team is looking for a New Account Manager to join us on our journey towards growth and success.
WHO YOU ARE/YOUR PROFILE
* From 2 to 4 years of experience in marketplace, e-commerce, retail or FMCG.
* Proven commercial and analytical skills.
* Proven interpersonal and relational skills.
* Willingness to learn.
* Highly organized and results oriented with a high degree of ownership.
* Fluency to speak, read and write in English and Spanish.
* Bachelors or Master’s Degree in Business, Engineering or related field.
* Knowledge of the Marketplace platforms.
KEY RESPONSIBILITIES
* Account Growth: Take full ownership of a portfolio of existing accounts, ensuring their success and driving growth through activation of various marketplace levers (e.g., promotions, visibility optimization, advertising, inventory management, etc.).
* Strategic Guidance: Work proactively with clients to understand their business objectives and develop tailored strategies to help them maximize their sales potential and performance on the platform.
* Performance Analysis: Regularly analyze account performance data (sales, traffic, conversions) and identify areas for optimization and growth.
* Collaboration: Partner with internal teams (Marketing, Operations, Customer Support) to implement solutions that improve account performance and achieve client goals.
* Customer Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring high levels of satisfaction and loyalty.
* Growth Levers Activation: Implement growth strategies and leverage tools within the marketplace to optimize visibility, sales, and engagement (e.g., advertising campaigns, product listing optimizations, etc.).
* Client Retention: Ensure high client retention by proactively identifying opportunities for clients to improve their results, and effectively addressing any challenges or concerns.
* Reporting & Feedback: Prepare regular performance reports for both the internal team and clients, providing insights, recommendations, and action plans for continuous improvement.
WHAT WE OFFER
* You will be able to work in a hybrid mode (office based in Alcobendas).
* Several discounts.
* You will be welcomed into a dynamic and international context ranked amongst Forbes’ best place to work.
* You will develop your professional career thanks to tailor-made training programmes (including a Marketplace bootcamp and a store discovery training).
* You will become part of a context that listens, where you can propose ideas and initiatives and play a leading role in the Group's digital and omnichannel transformation.
* You will create your own network of vendor partner portfolios that will come onboard the Marketplace.
* You will further connect with your team through team buildings nationally and internationally.
NB: since our team is international, please apply with a CV in English version :)
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