**Job Summary:**
We are seeking a highly skilled professional to oversee the operation of our business, focusing on delivering exceptional customer outcomes. The ideal candidate will have strong coordination and leadership skills, with the ability to execute complex plans and drive results.
Key Responsibilities:
1. Customer Outcome:
* Connect customers in line with contractual delivery promises, working closely with Ocean/Feeder fulfillment teams, Area CX & Delivery, GSP, and Terminals.
* Offer alternative solutions to minimize customer impact in case of unplanned disconnections.
* Ensure successful Value-Added Service (VAS) delivery with terminal operators.
* Pursue customer campaigns and seasonal activities in collaboration with Areas and Fulfillment teams.
2. Operational Excellence:
* Coordinate execution planning (2-4 weeks) with all teams to secure customer outcomes and asset capabilities.
* Develop and execute individual vessel game plans (0-72 hours) in conjunction with Area CX/Fulfillment.
* Monitor real-time progress against gameplans and drive stakeholders towards common objectives.
* Maintain asset turnaround and connections as per specifications, contributing to network reliability.
* Investigate root causes for deviations from plans and implement measures to prevent recurrence.
* Collaborate with Hub terminals to minimize idle time waste, driving actions to meet Maersk standards.
* Lead and coordinate with respective fulfillment teams to maintain export, transit, and import dwells, including Flex-Hub and longstanding cargo.
* Steer cargo advancement opportunities and recovery actions within established thresholds.
* In case of crises (port disruptions/strikes or vessel/cargo incidents), participate in CMT meetings and support local crisis management teams with various stakeholders.
3. Improving the Business:
* Resolve customer pain points/experiences in collaboration with Area/Ocean Fulfillment and Terminal teams.