Client: TECEZE
Location:
Job Category: Other
EU work permit required: Yes
Job Reference: 536069587066683392032460
Job Views: 3
Posted: 10.02.2025
Expiry Date: 27.03.2025
Job Description:
Title: Field Service Engineer
Band: 2
Duration: 12 Months
Pay Terms: Contract
Responsibilities:
1. Technical Support Maintenance: Provide 24x7 on-call support for IT systems, ensuring minimal downtime and efficient issue resolution.
2. Troubleshoot and resolve hardware and software issues related to PCs, servers, and networks.
3. Install, configure, and maintain IT equipment, including Zebra, RF guns, and EPI dressing systems in warehouse/manufacturing environments.
4. Conduct preventive maintenance and perform hardware upgrades for desktops, laptops, and servers.
1. Networking Server Management: Configure, maintain, and troubleshoot network equipment such as routers, switches, and firewalls.
2. Manage server systems, including installations, updates, backups, and security.
3. Monitor network performance and ensure reliable connectivity across sites.
1. Ticket Management Documentation: Handle incident and service requests using ticketing tools such as ServiceNow, Jira, or Remedy.
2. Track, prioritize, and resolve tickets within defined SLAs, documenting resolutions and lessons learned.
3. Generate reports on ticket trends to identify recurring issues and propose long-term solutions.
1. User Support Training: Provide end-user support for applications, hardware, and peripherals, ensuring a seamless user experience.
2. Educate users on IT best practices and troubleshooting basic issues independently.
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