This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Work ScheduleStandard (Mon-Fri) Environmental ConditionsOfficeJob DescriptionPosition Summary:Join Thermo Fisher Scientific Inc. in Madrid as a Sr Service Support Representative-SCA to contribute to our mission of promoting health, cleanliness, and safety worldwide.Contributes to Customer Satisfaction and looks after meeting customer’s needs. Impacts Customer Satisfaction directly by meeting or exceeding customer's expectations in all contacts with the Service Operations team. Impacts upon the Company's achievement of Sales and Service plan and forecast by ensuring the timely and accurate processing of orders, contracts, tenders, service calls etc.Key Responsibilities:Acts as contact point for customers/partners and ensures timely resolution and satisfactory outcome for customer complaints.Ensures accurate and timely delivery of parts/tools, maintains partner SLs, and processes return parts for FSEs/partners.Supports FSEs/partners with parts returns and coordinates AB partner training.Ensures collation of information and accurate, timely response to Public and Private Tender invitations.Coordinates with internal departments to provide relevant information and input.Reviews Tender applications and assesses customers' contact terms and conditions.Follows up on all quotations to verify that they meet customer needs and promote service contracts.Works with Accounts Payable to ensure timely payment of AB partner invoices.Ensures data integrity in SAP.Processes contracts from quotation to invoice in a timely manner, adhering to company rules and guidelines.Implements promotional activities as defined.Books contract orders in SAP and releases invoices promptly.Participates in Service up-selling programs.Collaborates with Regional Managers and Team Leaders to resolve complex queries.Collects information for accurate forecasting.Supports Service Manager/TL/FSE with general administrative tasks.Works with Finance to process 3rd party repair invoices and other designated tasks.Frequent Contacts:InternalCommunicates daily with Team Leader/Supervisor, Sales, and other sections as needed.External Interacts verbally and in writing with customers at all levels within the Division.Minimum Requirements/Qualifications:Good knowledge of SAP.Strong written and verbal communication skills.Fluency in French and English; additional language skills (Italian/German/Others) are advantageous.Basic understanding of service business and customer experience.Proficiency in Microsoft Office (Word/Excel/PowerPoint).Excellent administration skills, organizational proficiency, and time management capabilities.Ability to work in a remote team or with a remote manager.Experience in a customer contact/order administration role in a dynamic sales environment.Experience managing documentation for public tenders and platforms.Other Job Requirements:Adherence to OHS policies and procedures to ensure a safe and healthy workplace environment.