We are Ackcent, a cybersecurity company based in Barcelona, Spain. We are specialized and exclusively dedicated to providing cybersecurity services and solutions. Our aim is to effectively protect the digital assets of our customers. Our solutions are designed to adapt to each costumers particular cybersecurity needs, ensuring quality and project success.
Role Summary
The Security Monitoring Specialist (SMS) role is a junior level position providing an opportunity to work in a fast paced collaborative environment defending a variety of customers and their infrastructure from cyber threats. We are looking for someone who loves working in Information Security protecting systems, identifying anomalies, capable of thinking outside the box and who is comfortable being a problem solver. As a SMS, you will handle escalated security alerts, conduct deeper investigations, and work closely with both Customer Support Team and Security Engineers Team to mitigate potential security threats.
Responsibilities
* Monitor real time security alerts, security logs, and events to identify suspicious activity and potential threats across client networks and systems.
* Perform in depth analysis of security logs, events, and network traffic using security tools such as SIEM, EDR, and WAF logs.
* Respond to security incidents and investigations working close with customers and IT providers, following SLA requirements.
* Document incident investigations, including findings, timelines, and remediation steps taken.
* Escalate complex or high risk incidents to Security Engineers Team, ensuring proper mitigation steps are followed.
* Provide professional, timely, and accurate communication with clients regarding the status of security incidents, ongoing investigations, and remediation efforts.
* Assist in optimizing SOC detection rules, workflows, playbooks, and automation processes to improve efficiency and incident response times.
Required:
* Computer/ Telecommunications Engineering degree or a related discipline.
* Technical understanding of network fundamentals and common Internet protocols.
* Knowledge of system administration and security architecture.
* Familiarity with the main security monitoring tools (SIEM, IDS/IPS, EDR, WAF).
* Advanced level of English (written and spoken).
* Fluent in Spanish.
* Self motivated with the ability to work independently and as a team member in a challenging environment.
* Strong analytical and problem solving skills with attention to detail.
* Excellent communication skills, both verbal and written, with the ability to explain technical issues to non technical stakeholders.
Nice to have:
1. Proficient in understanding Operating Systems and their architectures: Windows, Unix/Linux, and OSX Operating Systems.
2. Experience