En Experis nos encontramos en la búsqueda de un soporte help desk con nivel de inglés C1. Se trabaja a diario en el idioma. Proyecto híbrido en Madrid, 2 días teletrabajo.
Job Responsibilities:
* Administer user network security accounts, objects and services via Active Directory and Exchange.
* Respond to internal support requests via telephone, Service Desk ITSM ticketing system, Chat, email and walk-up.
* Analyzes Service Desk activity and makes recommendations for increased organization efficiency and effectiveness.
Skills & Qualifications:
* BS/BA in Computer Science or Information Technology (or equivalent) a plus.
* Minimum of 1-2 years’ experience in Information Technology support arenas.
* Minimum of 1-2 years’ experience working with Service Desk related support applications and databases, reporting tools, methodology, disaster recovery, change control processes and procedures.
* Strong technical hands-on experience on Windows operating systems (Windows 7/8.1/10) desktops and laptops. MCDST or MCSE definitely a plus.
* Strong technical hands-on experience on iOS mobile devices utilizing Microsoft InTune and Office 365 products.
* Strong technical knowledge of Microsoft Office, Office365.
* Strong hands-on Linux/Mac experience a strong plus.
* Strong technical knowledge of ServiceNow required. Certified ServiceNow Administrator a plus.
* PGP Client knowledge a plus.
* Strong knowledge of Service Desk operations, IT best practices, industry trends and customer service.
* Previous experience working with ITIL based ITSM Service Desk tools.
* Excellent written and verbal communication skills including reporting.
* Bilingual in English and French a plus.
La entrevista es en inglés. Incorporación inmediata.
Experis, somos una compañía especializada en servicios profesionales y gestión de proyectos IT asociados a nuestras 5 prácticas: Soluciones Digitales, Cloud & Infrastructure, Enterprise Applications, Cibersecurity y Digital Workspace.
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