Started my journey from a mainly IT background traveling through EU and Asia and gained recruitment experience around 2018 as an IT recruiter and now as a Freelance Global Talent Recruiter
In partnership with several Global teams I am working in finding the Best candidates in creating a strong workforce for our respective clients!
In collaboration we are working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office.
Location: Remote (EMEA)
Employment type: Full-time
Remuneration: Service agreement
DUTIES AND RESPONSIBILITIES:
o Graduated with a College/University degree.
o Qualifications in economics/ finance or any related field is a plus.
o Excellent command of the English and Japanese languages, both verbal and written (C1)
o Relevant experience background in the forex industry would be considered as an advantage.
o Flexible to work on a weekly rotating shift 24/7 (morning/ afternoon/ night)
o Excellent communication and interpersonal skills.
o Computer literate with strong experience using MS Office applications, trading platforms, CRM Systems, Chat, and email systems to monitor performance.
o Works independently and as a part of a team with a willingness to ensure results are achieved.
o Ability to work under pressure and meet deadlines.
o Ability to work effectively in an office-based environment.
REQUIREMENTS:
o Assists customers to open trading accounts.
o Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments.
o Handles welcome calls/call-back requests.
o Maintains contact with existing clients to ensure high levels of client satisfaction.
o Provides general information regarding platforms and services offered.
o Handling of back-office queries.
o Supporting clients with technical and troubleshooting issues.
o Dealing with customer complaints promptly and effectively.
o Providing support and troubleshooting on Meta Trader platforms.
o Liaising with all departments to resolve issues.
o Suggests ideas and action to develop the market.
o Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns.
o Forwards any issues or requests to the head of the department and/or the appropriate department.
o Educates the customer where applicable.
o Ability to work in a dynamic and multicultural environment.
BENEFITS:
o Remuneration according to qualifications and experience
o 13th Salary
o Medical Insurance Scheme
o Provident Fund
o Working Permit arrangements for the employee
o Company’s Group Discount Scheme
o Free Parking
o Inhouse fitness room with classes
o Modern working space at a central and convenient location of Limassol close to the highway
o Friendly multinational environment
o Opportunities for professional learning and growth