Job Description : Customer Lifecycle Manager (Dutch Speaking) Working Hours : Monday to Thursday, 9 : 00 AM 5 : 30 PM, Friday, 9 : 00 AM 4 : 30 PM (39 hours / week) Salary : Competitive Salary + Benefits Language Requirements : Dutch (C2) + English (B2) About the Role : We are seeking a Customer Lifecycle Manager who is fluent in Dutch and has B2 level English to join our team in Malaga, Spain. As a Customer Lifecycle Manager, you will play a vital role in managing the entire customer journey, ensuring customers have a seamless and positive experience from the point of contact through to post sale support. This is an exciting opportunity for someone who is passionate about building long term customer relationships and ensuring customer satisfaction throughout the lifecycle. In this role, you will work closely with different internal teams such as sales, marketing, and support to provide solutions that meet customers'' needs and help them achieve their goals. If you enjoy working with customers, thrive in a fast paced environment, and want to make a difference by creating customer success stories, we want to hear from you! Key Responsibilities : Manage the customer lifecycle from initial engagement to post sale follow up, ensuring customers receive exceptional service and support throughout. Act as the main point of contact for Dutch speaking customers, addressing any inquiries, concerns, or issues they may have in a timely and professional manner. Build and maintain strong relationships with customers, understanding their needs and expectations while providing tailored solutions. Ensure customer satisfaction through proactive communication, regular check ins, and addressing any potential challenges before they become issues. Work closely with internal teams, including sales, product, and support, to ensure the smooth transition and onboarding of customers. Develop and implement customer success strategies to drive retention, reduce churn, and increase upsell opportunities. Monitor customer health using customer data and analytics, identifying opportunities for improvement and providing recommendations for long term success. Train and onboard new customers on product usage, ensuring they understand the full range of features and benefits. Collaborate with the sales team to identify new business opportunities within existing customer accounts and support renewals and expansions. Provide product and service feedback to the product development and marketing teams based on customer insights and needs. Act as a customer advocate, representing the voice of the customer internally to ensure products and services meet customer expectations. Manage customer communications, ensuring that all interactions are professional, clear, and in line with company policies. Track customer data in CRM systems to ensure accurate reporting and analysis of customer interactions and lifecycle progress. Continuously improve processes and workflows to enhance the overall