Job Description
At Seabery Corporation, a world leader in Augmented Reality technology applied to Industrial solutions, we are seeking a Technical Support Specialist.
Summary
We offer a hybrid model job with flexible working hours to combine personal and professional life. The role involves providing customer support, technical assistance, and documentation for our welding simulators and augmented reality software.
Responsibilities
* Customer Support: Provide timely and accurate solutions to customers' questions or issues related to the welding simulators or augmented reality software, utilizing effective communication skills in German and English.
* Technical Support: Troubleshoot technical issues with the welding training simulators and augmented reality software, requiring familiarity with hardware and software components.
* Software Installation and Configuration: Install and configure software on customer machines or welding simulators, including creating installation packages or remotely connecting to customer machines.
* Documentation: Document procedures for maintaining and troubleshooting the welding simulators and augmented reality software for use by other team members and potentially shared with customers.
Special Requirements
* Basic knowledge of computer hardware and software components, operating systems (e.g., Windows, macOS, Linux), and networking protocols and concepts.
* Experience with CRM systems for ticket and incident management.
* Remote desktop software for providing technical support to customers.
* Basic knowledge of scripting languages such as Bash or Shell.
* Fluency in English is mandatory, and German would be highly desirable for effective communication with clients.
Soft Skills
* Excellent customer service and interpersonal skills.
* Detail-oriented and highly organized.
* Good documentation and technical writing skills.
* Ability to learn and adapt to new technologies quickly.
What We Offer:
* Variable annual bonus according to objectives achieved.
* Annual training plan.
* Medical insurance.
* Full-time position with flexible working hours.
* Open, target-oriented work culture.
* Continuous professional growth and recognition system.
We strive to provide equal opportunities and foster an inclusive and diverse work environment at Seabery Corporation.