Company Description
Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain. Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views. Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces. Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.
Job Description
The Assistant Housekeeper Manager is the main person responsible for ensuring the smooth and excellent operation of the entire housekeeping department. This includes overseeing the department's various teams, setting standards and work methodologies in collaboration with the Director of Housekeeping, and ensuring that guests receive flawless, hassle-free service in all areas during their stay.
Responsibilities
1. Adheres at all times to Fairmont's quality and service standards, consistently embodying the brand's values and ethos.
2. Acts as a role model of conduct, teamwork, and leadership within the hotel team, maintaining a positive and proactive attitude while leading by example.
3. Maintains excellent courtesy toward guests, respecting their privacy and adapting to their needs at all times.
4. Develops service and quality standards for all departmental areas in collaboration with the Director of Housekeeping, adapting chain-provided standards to maximize hotel efficiency.
5. Implements operational methodologies at both operational and supervisory levels, including administrative processes and quality controls to ensure adherence to standards.
6. Trains and mentors teams, leading by example and conducting constant follow-ups to achieve optimal performance levels.
7. Identifies training needs and adapts to current situations.
8. Supports supervisory teams in their tasks as operational requirements demand, showing consistent support and leading by example to ensure guest satisfaction.
9. Audits as many rooms as possible, both occupied and unoccupied, during morning and turndown services, ensuring strict compliance with standards while considering guest preferences.
10. Places special emphasis on guest preferences, leading the team in this regard, promoting personalization, and ensuring attention to detail in daily tasks.
11. Maintains constant supervision of all hotel areas to ensure optimal condition, coordinating with supervisory teams to address deficiencies or incidents.
12. Serves as the main point of reference for client-related situations, managing complaints related to the department and ensuring effective communication among all parties involved for resolution.
13. Maintains constant and active communication with hotel operational departments to ensure coordinated and seamless teamwork, delivering a luxury experience to guests.
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