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Service Delivery Manager Operational, Santander
Client:
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
1099383813844238336324626
Job Views:
2
Posted:
11.03.2025
Expiry Date:
25.04.2025
Job Description:
Service Delivery Manager Operational
* Gym virtual.
Knowledge/expertise of:
* Technical background in Infrastructure, Workplace, and Service Desk Services.
* Participation in services transition from an incumbent provider, ensuring successful knowledge transfers.
* Monitor, control, and support service delivery, ensuring systems, methodologies, and procedures are in place and followed.
* Proficiency in managing ITSM tools, preferably ServiceNow.
* Creating reports within ServiceNow is part of the responsibilities.
* Mastery of ITIL processes—including incident, request, change, problem, and capacity management.
* Experience in Global Services coordinating teams in different countries.
* Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post-incident review.
* Excellent communication skills with the ability to explain complex technical issues to a non-technical audience.
* English proficiency level of B2/C1.
Additional requirements:
* Proactivity
* Teamwork
* Used to reporting work done
* Ability to produce documents and reports
* Open-minded to change
* Self-taught
Training:
* Superior Technician in Management of Compute Systems or Computer Engineering degree
* Experience of at least 10 years in the IT sector, with at least 5 years performing the same role
* Regulated technical certification in ITIL: at least ITIL Foundation
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