Capitole is one of the best IT consulting companies and the place you want to be. Why?
People in the center. We believe in a different model, more human, with the employee in the center of our company
Interesting projects. Cutting-edge technologies. Agile methologies
Happiness and low turnover rate
€1200 per year training budget
Flexible working hours
More than 950 skilled professionals, from more than 27 nationalities
Tailored career path
Monthly follow-ups. 360o continuous evaluation
Private health insurance
Flexible retribution program
Wellhub: access to fitness, wellness, and mental health support
Processing of the work permit for you to come to Spain with your family
Technological communities
Lots of amazing events
We are looking for a IT Support Azure Specialist to join the team of an important multinational client in the automotive sector. You will enjoy 100% remote work with flexible hours to help you reconcile your professional/family life.
Desired requirements
* 3+ years of experience in Service Desk or Service Operations.
* Expertise in Incident and Service Request Management.
* Experience with ticketing systems (e.g., Jira, Freshdesk, Remedy, get.IT).
* Experience working with third-party software vendors.
* Familiarity with Azure cloud environments and infrastructure.
* Experience with monitoring and logging tools (e.g., Azure Monitor, Log Analytics, Application Insights).
Valuable Technical Knowledge
* Microsoft Azure Platform, including Azure Portal, CLI commands, and Networking (VNETs, NSGs, Proxies, Firewalls).
* Azure WebApps, Function Apps, and ADLS Gen2 Storage Accounts.
* Databases in Azure (SQL Server, SQL DWH).
* Windows and Linux VMs, with knowledge of Bash and PowerShell.
* Azure AD Identity & Access Management, including Service Principal authentication and RBAC configuration.
* Azure SaaS solutions (Databricks, ADF) and Azure DevOps.
* Infrastructure as Code (Terraform or similar).
* Containers and orchestration (Docker, Kubernetes).
* Automation and scripting to optimize tasks.
Position description
Primary point of contact for user questions and for the reporting of incidents in the system. Ensure a smooth incident and service request processing
Incident Management
* Single point of contact of users for incidents.
* Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA,...)
* Complete with qualified information incidents recorded by the users.
* Evaluate incidents related to escalation and problem solution initiation.
* Analyses root cause when possible and workarounds in case of errors.
* Track and resolve 1st Level incidents if possible. If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support.
* Interface towards 2nd Level contacts within IT and supplier.
* If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support.
* Monitor incident, push incident solution and keep inform the user.
* Verify solution if needed with the user.
Service Request Fulfillment
* Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA,...)
* Prioritizing of service requests.
* Fulfill service request according work instructions and forward service request to responsible unit.
* Inform requester about request fulfillment.
* Closing service request.
Modality: full-remote.
Schedule: Flexible, Friday intensive.
English: B2-C1.
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The employee will adhere to information security policies:
-Will have access to confidential information related to Capitole and the project they are working on.
-Must comply with the security policies and internal policies of the company and the client.
-Must sign an NDA.