Marketplace Consultant - German, Strategic Account Services
Job ID: 2890147 | Amazon Development Center (Romania) S.R.L. - A91
More than 300 million customers shop in Amazon’s store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. As a Marketplace Consultant, you will be part of the Strategic Account Services (SAS) Team of Retail Business Services, helping to shape and deliver on a strategy for managing Amazon Seller Partners.
The Amazon Essentials Program helps small and medium-sized businesses on Amazon. Our team of consultants provides strategic advice with a data-driven, collaborative, and customer-focused approach. You will advise a portfolio of 15-20 businesses, supporting their growth by mastering the fundamentals of selling on Amazon and developing a roadmap together with your Selling Partners.
Given the early stage of this program (founded 2021), you will have the opportunity to take ownership of various projects, help evolve the program, and develop expertise in a focused topic area. You will also closely collaborate with Amazon colleagues based in Europe.
Key Job Responsibilities
1. Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools, and processes.
2. Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals, providing strategic recommendations to maximize sellers’ potential.
3. Implement and track metrics for recording the success and quality of the sellers in your portfolio.
4. Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of their needs.
5. Build and execute a joint business plan that delivers on key business opportunities and relevant KPIs.
6. Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data.
7. Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience.
8. Develop a thorough understanding of the Amazon Marketplace ecosystem and manage additional projects around our newly launched Paid Service.
9. Conduct regular WBRs and MBRs with the sellers, highlighting business metric performance and building action plans.
BASIC QUALIFICATIONS
1. 2+ years of sales or account management experience in managing B2B business.
2. Minimum B2 Level for German Language, C1 preferred.
3. Excellent written and oral communication skills.
4. Experience analyzing data and best practices to assess performance drivers.
5. A passion for developing an engaging customer user experience and the ability to translate customer needs into business and product requirements.
PREFERRED QUALIFICATIONS
1. 3+ years of sales or account management experience.
2. Experience analyzing key open issues and resolution metrics for managed accounts.
3. High attention to detail and the ability to manage multiple, competing priorities simultaneously.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
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