Lead Customer Success Manager
Sevilla
Andalusia, ES
Isotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform efficient renewable power plant control solutions ideas into software solutions realities. We have been powering the largest energy companies for over three decades, managing more than 100 GWTs across the globe. At Isotrol, we are immersed in a transformation process where we are creating SaaS solutions with cutting-edge technology to adapt to all companies in the sector. Our team members are the most valuable asset, and our success as a company starts with them.
The role: We are looking for a Lead Customer Success Manager for SCADA Customers.
Your key responsibilities:
1. Building long-term relationships and success stories with our customers.
2. Identification of customers' goals and expectations and alignment with Bluence products and services.
3. Guiding customers through the usage of products and services, reducing time to value.
4. Evaluation and deep understanding of customer satisfaction for the accounts managed in different phases of the lifecycle.
5. Identifying risks in the accounts, involving the necessary teams (sales, operations, product, etc.) to promote action plans and mitigation actions.
6. Generating upselling opportunities, leading the extension process, boosting the adoption of Bluence products/offering.
7. Acting as the customer voice in the company, sharing feedback received with different areas (sales, product, etc.).
8. Following up on deadlines for licenses and services scope, preparing and managing the renewal process with anticipation following the established procedure.
9. Guiding a group of Junior Customer Success Managers to coordinate with other areas, follow and implement methodologies of Bluence CSM Bluebook, and support on strategic decisions.
Your skills and experience:
1. Business knowledge (energy trading, energy management, and energy generation).
2. Product and market knowledge (SCADAs, CC, trading, PPC, EMS).
3. Fluent user of CRM tools.
4. Proficiency in English; Italian is a nice to have.
5. Active listening and customer orientation.
6. Effective communication and assertiveness.
7. Emotional intelligence and empathy.
8. Leadership and proactivity.
9. Negotiation skills.
10. Business-oriented.
Here at Isotrol, we are committed to building a culturally diverse workforce and strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.
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