Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.
Position:
Technical Service Specialist - Tenerife
Responsibilities:
Primary Objective of Position
The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.
Major Accountabilities
1. Provide first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
2. Schedule and perform planned maintenance (PM) activities
3. Assist with instrument installations and deinstallations
Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.
Education
Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
Background
1. Proven track record in a similar position supported by management and customer references
2. Successful engagement with customers, specifically lab staff.
3. Technical expert for product line responsibility
4. Ability to identify and drive resolution of issues
5. Strong experience in use of analytical tools and software
Impact of Position
Perform planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.
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