Position Overview
Job Title: Billing Manager
Job Type: Full-Time
Location: Philippines
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a Billing Manager who will be responsible for overseeing the billing operations of the organization, ensuring accuracy, efficiency, and compliance with billing policies and procedures. The ideal candidate will lead a team of billing specialists, manage billing systems and processes, and collaborate with various departments to optimize revenue recognition and maximize collections. The role will involve developing and implementing strategies to improve billing processes, resolve billing discrepancies, and enhance customer satisfaction.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Key Responsibilities
* Oversee day-to-day billing operations, including invoicing, collections, and accounts receivable management.
* Ensure timely and accurate processing of customer invoices, credits, and adjustments in accordance with contractual terms and billing schedules.
* Recruit, train, and mentor a team of billing specialists, providing guidance, coaching, and performance feedback to support professional growth and development.
* Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement.
* Develop and implement best practices, standard operating procedures (SOPs), and controls to streamline billing processes, eliminate inefficiencies, and reduce errors.
* Identify opportunities for automation, system enhancements, and workflow improvements to enhance billing accuracy and efficiency.
* Serve as a primary point of contact for billing inquiries, escalations, and dispute resolution from internal and external stakeholders, including customers, sales teams, and account managers.
* Build strong relationships with customers and internal teams to understand their needs, address concerns, and ensure satisfaction with billing processes and services.
* Ensure compliance with revenue recognition principles, accounting standards, and regulatory requirements (e.g., ASC 606, GAAP).
* Prepare and analyze billing-related reports, metrics, and KPIs to track billing performance, aging receivables, and cash flow projections.
* Oversee the administration and maintenance of billing systems, software applications, and databases to support accurate and efficient billing operations.
* Collaborate with IT and finance teams to implement system upgrades, enhancements, and integrations as needed.
* Maintain up-to-date knowledge of billing regulations, industry standards, and compliance requirements related to billing and revenue recognition.
* Support internal and external audits by providing documentation, explanations, and support related to billing processes and transactions.
Candidate Qualifications
* Bachelor's degree in Accounting, Finance, Business Administration, or related field required.
* CPA or relevant professional certification preferred.
* Proven experience in billing operations, accounts receivable management, or related financial roles, with a minimum of 4 years of managerial experience.
* Strong understanding of billing principles, revenue recognition standards, and accounting practices (e.g., ASC 606, GAAP).
* Proficiency in billing software systems, ERP systems, and Microsoft Office Suite.
* Excellent leadership and team management skills, with the ability to inspire, motivate, and develop high-performing teams.
* Exceptional communication, negotiation, and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
* Analytical mindset with strong problem-solving skills, attention to detail, and the ability to prioritize tasks and meet deadlines.
* Demonstrated ability to drive process improvements, implement controls, and optimize billing operations to achieve organizational goals.
Compensation Details
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect From MCI
* Paid Time Off: Earn PTO and paid holidays to take the time you need.
* Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
* Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
* Retirement Savings: Secure your future with retirement savings programs, where available.
* Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
* Life Insurance: Access life insurance options to safeguard your loved ones.
* Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
* Paid Training: Learn new skills while earning a paycheck.
* Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
* Casual Dress Code: Be comfortable while you work.
Physical Requirements
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
* Must be authorized to work in the country where the job is based.
* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect.
About MCI (parent Company)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
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