Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.
CRITICAL TASKS
Safety and Security
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
* Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Policies and Procedures
* Protect the privacy and security of guests and coworkers.
* Follow company and department policies and procedures.
* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
* Maintain confidentiality of proprietary materials and information.
* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Guest Relations
* Address guests' service needs in a professional, positive, and timely manner.
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Thank guests with genuine appreciation, invite them to return and provide a fond farewell.
Communication
* Speak to guests and co-workers using clear, appropriate and professional language.
* Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Working with Others
* Support all co-workers and treat them with dignity and respect.
* Develop and maintain positive and productive working relationships with other employees and departments.
CRITICAL COMPETENCIES
Interpersonal Skills
* Customer Service Orientation
* Team Work
Communications
* Communication
Personal Attributes
* Presentation
* Positive Demeanor
* Integrity
PREFERRED QUALIFICATIONS
Education
High school diploma/G.E.D. equivalent
Related Work Experience
At least 1 year of related work experience
Supervisory Experience
No supervisory experience is required.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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