Social network you want to login/join with:Service Delivery Manager Operational, ToledoClient:Location:Job Category:OtherEU work permit required:YesJob Reference:1099383813844238336324644Job Views:3Posted:11.03.2025Expiry Date:25.04.2025Job Description:Service Delivery Manager OperationalGym virtual.Knowledge/expertise of:Technical background in Infrastructure, Workplace, and Service Desk Services.Participation in services transition from an incumbent provider, ensuring successful knowledge transfers.Monitor, control, and support service delivery, ensuring systems, methodologies, and procedures are in place and followed.Proficiency in managing ITSM tools, preferably ServiceNow, is a key requirement of the position.Creating reports within ServiceNow is part of the responsibilities.Mastery of ITIL processes—including incident, request, change, problem, and capacity management—is imperative.Experience in Global Services coordinating teams in different countries.Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post-incident review.Excellent communication skills with the ability to explain complex technical issues to a non-technical audience.English proficiency level of B2/C1.Additional requirements:ProactivityTeamworkUsed to reporting work doneAbility to produce documents and reportsOpen-minded to changeSelf-taughtTraining:Superior Technician in Management of Compute Systems or Computer Engineering degreeExperience of at least 10 years in the IT sector, of which at least 5 years performing the same roleRegulated technical certification in ITIL: at least ITIL Foundation#J-18808-Ljbffr