Service Desk Coordinator
Location: Barcelona, Spain
Role Summary:
The Service Desk Coordinator is responsible for managing service desk operations, ensuring seamless communication and support for VIP clients, and coordinating with internal and external stakeholders.
Key Responsibilities:
* Oversee service delivery and coordinate internal/external staff.
* Validate and share service follow-up reports with legal entities.
* Conduct weekly and biweekly meetings with provider teams and stakeholders.
* Manage communications via the VIP support mailbox.
* Provide technical support and resolve queries for VIP users.
* Oversee onboarding processes and manage VIP requests.
* Monitor control points with local CPI and IAM teams.
* Experience in service desk coordination.
* Strong communication, organizational, and leadership skills.
* Proficiency in English and Spanish.
* Knowledge of ServiceNow, SharePoint, and Active Directory.
* Familiarity with Power BI for reporting and data analysis.
* Strategic thinking with problem-solving abilities.