Our client is a global segment leader in the field of sustainability and industrial machinery. Operating globally they work with multiple major Fortune 100 Businesses.We are now looking for a dedicated and experienced Field Services Technician to join their expanding team in Madrid.Job Profile for Field Services TechnicianResponsibilities will include but not be limited to:- Provide installation, service and troubleshooting support on industrial machinery and automated/engineered systems at company service centres and customer facilities throughout the world- Conduct training for customers- Coordinate scheduling of service jobs- Ensure that safety and quality standards are met- Create quotes and work orders on customer service jobs as well as spare parts and accessories orders- Work with the Quality Manager on warranty jobs to accurately capture warranty costs, look at root cause issues and, if appropriate, pass the cost back to the supplier of a failed part- Promote and drive company connect services and technology- Act as subject matter expert on the company system and the equipment it monitors- Create service agreement contracts with customers and maintain executed service agreement files- Implement newly executed service agreement contracts- Use the company's tool to proactively monitor customer equipment- Make outbound calls to existing customers to check in on how their equipment is working- Stay a step ahead of customers by looking for signs that their equipment is malfunctioning and reaching out to address problems- Maintain a log of customer equipment issues- Pack and ship spare parts orders to customers- Provide input to the engineering/product development team on machine design, serviceability, etc.- Represent yourself and the Company professionally and in accordance with the Code of Conduct PolicyCandidate Profile for Field Services Technician- Must be fluent in Spanish and English, both written and spoken- Associate degree in a related technical field or equivalent on-the-job training- Knowledge of electrical and mechanical troubleshooting and repair of industrial machinery- Proficient in using Microsoft Word and Excel, ERP systems, and the Google suite of products- Excellent customer service skills that demonstrate a commitment to customer satisfaction and loyalty- Available and willing to travel 25% of the time- Able to read technical drawings and electrical schematics- Expert in troubleshooting and maintaining hydraulic and pneumatic systems- Able to effectively apply technical and logical methodologies to solve problems- Competent in resolving customer issues and creating value for both customers and the company in a professional manner- Able to prioritise critical tasks- Effectively schedule workload, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer- Adapts to and is effective in diverse international cultures- Motivated and dedicated to gaining knowledge that provides added value to the company- Treat others with sensitivity, dignity, and honesty- Competent in dealing with engineers and managers at customer sites