DescriptionTeleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals to join our companyYour responsibilities: Reaching out to active clients and help them set up their LSA accountsProvide ongoing support, including answering questions, troubleshooting issues, and providing guidance on best practicesIdentify and resolve any issues that may arise with accountsOptimize profiles based on last guidelinesChange management: communicate changes in the product to achieve an high adoption among the portfolioRequirementsBachelor's degree in business, marketing a related field or practical experienceStrong understanding of
Local Services AdsExcellent communication and problem-solving skillsAbility to work independently and as part of a teamStrong analytical and reporting skillsExperience with Salesforce and other CRM systemsAt least 2 of the last 3 quarters on targetMinimum tenure of 9 months in your current roleFull professional proficiency or native level of French, and fluency in EnglishBenefitsFull-time position (39 hours/week).Competitive SalaryThis is a Hybrid working model in Barcelona.Referral Program: Bring a Friend and get a Referral fee (up to 2.000 depending on the language/project)Intense specific sales training.A permanent presence of coaches who will facilitate your personal and professional developmentEstablished career path to grow within the projectContinuous training and certifications within Google productsBi-weekly, monthly or quarterly contestsEmployment with the world's largest provider of contact center servicesExcellent work environment, great colleagues, social arrangements and personal developmentDynamic business casual environment with colleagues of all ages gathered in a highly-motivated teamOffice location surrounded by the sea (World Trade Center, Barcelona, Spain)If you want to know more about moving to Barcelona, please click hereJob SummaryID: C4F40EA384Department: GL_LSA_SA_AM