PLP was established in South Africa in 1992, with a very clear sense of purpose: simplifying life. While this is still a central principle at PLP today, the business has expanded and has partners and operations in multiple countries and industries around the world. PLP Group is a leader in the provision of customer and employee engagement solutions as well as business process outsourcing and on-demand services. We also specialize in the delivery of totally customized solutions delivered in your corporate's branding.
Responsibilities:
1. Respond to customer enquiries via chats, calls, social media queries & emails.
2. Provide customers with product and service information.
3. Research required information using available resources.
4. Identify customer needs.
5. Manage and resolve customer complaints.
6. Maintain an up-to-date customer information system.
7. Identify and escalate priority issues.
8. Follow up customer calls where necessary.
Job Requirements:
1. Strong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to Barcelona for a contract period (1–3 years).
2. Native / Fluent (Business level) in Danish or Norwegian or Swedish (verbal and written); good command of English.
3. Strong customer orientation (previous customer service experience is advantageous).
4. Available to work shifts (International Call Centre).
5. Office-based in Barcelona, Spain.
6. Goal-oriented, proactive, with a sense of urgency.
7. Positive and professional.
8. Strong communicator – verbal and written.
9. Willing to go above and beyond to exceed customer expectations.
10. Strong time management.
11. Accurate and able to follow processes and procedures.
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