We are looking for an Events Coordinator to be responsible for leading the fun, enthusiastic and purposeful delivery of our DLL Club Events programme; giving our members an excellent and memorable experience.
What will I be doing?
* Leading member obsessed service and member engagement at all times.
* Leading and creating an events programme to deliver an outstanding experience to our members with structure and enthusiasm whilst encouraging the maximum participation of our membership.
* Leading others to get involved and support the events activities through their expert areas i.e., Tennis, Food & Beverage etc.
* Design an events activity programme that will include a broad spectrum of organised occasions, including social functions, quiz nights, sporting celebrations, club wide children’s parties etc.
* Delivering club support led events programmes in line with Product Briefs, Plans and Brand Standards.
* Ensuring that the member experience, member usage, member participation and member value for money is maximised through the events programme.
* Knowing your club and engaging with members about their activities and seeking ways to improve their experience of DLL at every opportunity.
* Taking ownership of and utilising channels of communication such as Member Surveys, Employee Engagement Surveys, comment cards, member forums, mystery members etc. to improve the member / team member experience.
* Taking ownership to resolve member’s queries or complaints.
* Participating and sharing knowledge and expertise with other team members.
What qualifications, skills and experience do I need?
* Experience of managing and leading events (Essential).
* Experience of financial planning and management.
* Inspirational communication skills.
* Be able to create, lead and manage an events programme with confidence and energy (Essential).
* Strong listening and collaboration skills.
* Ability to influence others.
* Team player.
You will have access to a wide range of benefits including FREE Club memberships, this benefit means you can enjoy all that our Clubs in the UK and Europe!
On a day to day basis you will find yourself working in a state-of-the-art environment surrounded by friendly and passionate colleagues. But most of all, working for us is about having fun. We aim to provide a happy, inviting and safe culture where our ‘We Play’ value is brought to life each and every day.
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