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PMO Community Expert Assistant (m / f / d)
About the Job
Would you like to join our team at Allianz Technology Spain as a Community Expert and shape the future of Allianz Customer Service on a global level with us?
In our service team we do this with two core applications: CCS and CAI. CCS stands for Contact Center Solutions, our signature application, while CAI stands for Conversational Artificial Intelligence. Both services will be delivered from cloud platforms in the future.
As a PMO Community Expert, you will be responsible for servant leadership within the CCS service teams. Based in Spain, you will work closely with our global team (Spain, Germany, Austria, India).
You will ensure that all communication requirements of the teams, such as maintenance of OE master details and internal/external communications, are managed from your end. Support will also extend to onboarding or offboarding resources into the team globally and managing accounts based on needs, as well as supporting teams in managing local events/workshops end to end.
What you do
* CAI and cloud communication on connect and DXID (success stories, articles publishing, documentation and reports to stakeholders)
* Organizing team building activities/events/summits/vendor Jour fix/Ted Talks
* Local onboard/offboard, induction support, confluence updates
* CCS workplace tool support and audit (JMP, SharePoint, SNOW)
* Training, upskilling drives in Contact Centre and CAI - establishment of CCS Knowledge center
* Drive Service improvement initiatives within CAI and Cloud
What you bring
* Good problem-solving skills and well organized, with strong intercultural skills to work in an international environment.
* Excellent interpersonal and communication skills including facilitation, coaching, and conflict management.
* Supporter of servant leadership.
* Enthusiast of innovation and continual improvements.
* Full proficiency in English; further languages would be a plus.
* Minimum 4 years of work experience in PMO/communication management.
* University degree or equivalent education in Computer Science, Software Engineering, or a similar qualification.
What we offer
* A hybrid work model that recognizes the value of balancing in-person collaboration and remote working, including up to 25 days per year working from abroad.
* A compensation and benefits package that includes a company bonus scheme, pension, employee shares program, and multiple employee discounts (details vary by location).
* Career development and digital learning programs to foster lifelong learning for our employees worldwide.
* Flexible working and health and wellbeing offers (including healthcare and parental leave benefits) to support balancing family and career.
About Allianz Technology
Allianz Technology is the global IT service provider for Allianz, delivering IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries, Allianz Technology works with other Allianz entities to pioneer the digitalization of the financial services industry.
We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects to application platforms that span workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.
D&I statement
Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.
Join us. Let’s care for tomorrow.
You. IT.
To Recruitment Agencies:
Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.
When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.
65605 | Project Management | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent
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