Post Date: January 10, Number: WEBWW
Job Function: Technical Service & Support
Location: Barcelona, Spain
About the Position
Under the direction of the Service Specialist Manager, develops tasks related to technical repair and verification of Werfen instrument systems.
Key Accountabilities
* Perform technical repairs on all assigned systems. This includes updates, upgrades, preventive maintenance, and product enhancements.
* Perform technical refurbishment of equipment modules.
* Programme, execute, and report on service calls.
* Assertive and clear communication with colleagues.
* Promote and facilitate compliance with the core values of Werfen:
o Integrity: Respect for people, honesty, and humility.
o Leadership & Management: Innovation and teamwork.
o Delivering Results: Quality & Excellence and Customer Focus.
* Other duties as assigned by the Service Specialist Manager and the Service Director.
Networking / Key Relationships
* Other roles within service: Service Specialist Manager, Service Area Manager, Service Director, Helpline, Field Service Engineer, Supply Chain.
Skills & Capabilities:
* Problem analysis and problem solving.
* Organizational skills and customer service orientation.
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