Complaints & Quality Postmarket Surveillance Specialist
You have the opportunity to join a global team focused on improving healthcare. This position plays a key role in enhancing the lives of millions of people by contributing to postmarket surveillance and complaint management for immunohematology products.
About Us
Grifols is an international healthcare company that has been working since 1909 to improve health and well-being worldwide. We develop, produce, and market innovative medicines, solutions, and services in over 110 countries and regions.
Our Commitment to Diversity and Inclusion
We believe that diversity adds value to our business, teams, and culture. We are committed to equal employment opportunities that foster an inclusive environment.
Your Responsibilities
The ideal candidate will be responsible for:
* Managing customer complaints for all immunohematology products.
* Analyzing complaints by performing risk assessment and reportability assessment to Health Authorities.
* Creating trend reports, complaints monitoring, and auditing registered cases.
* Reporting adverse events to Health Authorities and participating in product recalls, defining Field Safety Corrective Actions and Field Safety Notices according to applicable regulations.
* Participating in the development and maintenance of quality procedures related to complaints, vigilance system, and postmarket surveillance.
* Creating postmarket plans and reports according to applicable regulations.
Your Qualifications
To perform this job successfully, you must have:
* A Bachelor's degree in Health Sciences (Pharmacy, Chemistry, Biotechnology, Biomedicine, or similar).
* 2 years of experience in Quality Assurance within the pharmaceutical industry and/or medical devices.
* English level C1.
* Excellent communication skills.
* Analytical and precision skills.
* The ability to work in a team.
What We Offer
This is a brilliant opportunity for you. Grifols recognizes its employees as major assets. We maintain an atmosphere that encourages career development in an excellent working environment.
Flexible Schedule and Remote Work Options
Occasionally remote
Monday-Thursday 7-10 to 16-19h and Friday 8-15h
Benefits Package
Contract of Employment: Permanent position