Descripción del trabajo
Almost every single thing that you eat, wear, or use (yes, even the screen you’re reading this on) is imported. Freight quite literally moves the world. And we’re helping it move even better.
Freightos (Nasdaq : CRGO) is the global booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines and ocean liners, thousands of freight companies, and over ten thousand importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store.
As the leading global freight booking platform for a massive industry, we’ve been crushing it with double-digit growth, year after year, supporting well over one million shipments every year.
About the Role
As a Sales Operations Specialist, you’ll play a key support role within the Sales Operations team, working closely with Sales Operations Managers, CRM experts, and Sales Leadership.
This is an execution-focused role—you won’t own strategy, but you’ll be essential in maintaining and improving key sales processes, tools, and reporting. Your work will directly support sales planning, forecasting, and overall efficiency, ensuring the sales team can focus on selling rather than managing operational roadblocks.
You will also have a strong focus on data integrity, process documentation, and cross-team coordination, ensuring alignment between Sales, Marketing, Finance, and Product.
Responsibilities :
* Manage and optimize CRM systems (Zoho / Salesforce), ensuring data accuracy, automation, and seamless integrations.
* Improve sales efficiency through workflow enhancements, automation, and user adoption monitoring.
* Troubleshoot CRM issues, coordinating with IT and external vendors for fixes and improvements.
* Support Sales Operations Managers in implementing and refining sales processes, automation, and SOP documentation.
* Track tool adoption, identify process gaps, and drive enhancements to boost conversion rates.
* Maintain data integrity, clean datasets, and build dashboards in CRM / BI tools (Domo, Zoho Analytics, Power BI).
* Automate reporting to improve real-time insights and reduce manual work.
* Assist in pipeline tracking, revenue forecasting, and quota / territory allocation.
* Collaborate with Sales, Marketing, Finance, and Product teams to align processes and improve CRM workflows.
* Support training on CRM tools, automation best practices, and reporting.
* Manage sales compensation tracking, validate commission reports, and assess incentive effectiveness.
Requirements
Basic Requirements :
* Fluent in English and Spanish.
* 2-3 years experience in Sales Operations, CRM Administration, or CRM / Sales Enablement Project Management.
* Hands-on experience with Zoho, Salesforce, or other CRM systems.
* Experience in B2B Sales, SaaS, Shipping, or Supply Chain industries is a plus.
* Strong organizational and project coordination skills—you can track multiple tasks and keep things moving.
* Basic knowledge of BI reporting tools (Domo, Looker, Power BI, or other).
* Comfortable working with data, reports, and process documentation.
* Be a problem-solver who enjoys supporting teams and making processes run smoothly.
Preferred Requirements :
* Experience working in fast-growing or complex sales environments.
* Prior experience in Sales Enablement, Revenue Operations, or CRM Support.
Why is Freightos exactly where you want to work?
* Location : Barcelona, Spain… but only some of the time. We’re on an employee-friendly hybrid model.
* We believe that employees who get better make us all better. We strive for professional development and continuous learning. Apart from career support and guidance, you’ll be entitled to get an annual training budget for personal and professional development. No, you can’t use it on cool socks. But most other things go.
* Participation in the Long Term Incentive Plan (LTIP) of the Freightos Group.
* Ticket restaurant, Private Health Insurance and Flexible remuneration options for nursery, training and transport.
* Full-time position. Flexible schedule & intensive working hours on Fridays so that we have a long weekend : )
* Multicultural and open environment, full of great people from multiple countries. Over twenty languages but all aligned on make global freight work better.
* Great office in Torre Glories with amazing views, located in the center of the technology HUB in Barcelona.
Freightos is an equal opportunity employer, committed to treating all potential employees fairly and ensuring equal opportunities for everyone.
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