đ Join Impress â Europeâs Leading Health-Tech Innovator!
We are the largest chain of orthodontic clinics with fully digital processes in Europe. We have revolutionised the invisible orthodontic sector with the best team of professionals specialised in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases.
Weâre looking for a CRM Marketing Manager to join our team and play a key role in designing, developing and executing CRM strategies that deliver personalised, impactful experiences for our patients. This position will focus on building, implementing and optimising campaign strategies and customer journeys, ensuring the seamless alignment of CRM initiatives with the marketing and overall business goals.
âš What Youâll Do
* CRM Strategy Development: Strategically map out and optimize the different touchpoints in the CRM funnel, and design CRM marketing strategies that align with business objectives, focusing on customer engagement, conversion, retention, and lifetime value.
* Campaign Planning and Execution: Develop, launch, and optimize multi-channel campaigns (email, SMS, WhatsApp, web pop-ups, in-app messaging), ensuring content resonates with target audiences and achieves desired outcomes.
* Audience Segmentation and Personalization: Define customer segmentation strategies and leverage data insights to deliver personalized experiences tailored to each segment.
* Asset Creation and Management: Develop marketing assets (email templates, SMS/WhatsApp copy, automated workflows, etc.) by leveraging CRM tools and collaborating closely with other marketing departments, including the content and design teams, to ensure consistency and alignment with broader campaigns.
* Performance Tracking and Optimization: Monitor campaign KPIs (e.g., open rates, click-through rates, conversion rates), analyze performance, and identify opportunities for improvement.
* Cross-functional Collaboration: Work closely with the rest of the CRM team to ensure campaigns are fully supported by robust systems, accurate data integration, and automation. Additionally, collaboration with other marketing sub-departments as well as with other teams across the company ( Patient Care, Sales, Booking, etc.), will be essential to ensure that campaigns are effectively executed, and customer experiences are optimized at every touchpoint.
đĄ What Youâll Bring
* 3+ years of experience in CRM marketing, ideally in a mid-level role within a tech-driven, healthcare, or consumer-focused organization.
* Bachelorâs degree in Marketing, Communications, Business, or a related field.
* Hands-on experience with CRM tools (e.g., HubSpot, Salesforce, Braze, or Klaviyo) and a proven track record of planning and executing campaigns.
* Knowledge of best practices for running and refining CRM-based marketing campaigns across multiple channels (email, WhatsApp, SMS, in-app), proficiency in creating compelling campaign copy and workflows that engage, convert and retain customers, and experience with A/B testing and optimising campaign elements to drive better results.
* Strong analytical skills to interpret data, analyse campaign performance metrics (e.g., open rates, CTR and conversion rates), segment audiences, and generate actionable insights.
* Knowledge of design tools like Figma for effectively collaborating with the design team and creating customer-centric assets.
* Strong project management skills. Ability to manage multiple campaigns and deadlines in a fast-paced environment while maintaining a high level of attention to detail.
* Strong communication skills to coordinate with cross-functional teams, including content, design, tech, and data teams.
* Fluent proficiency in English (both written and verbal communication).
đNice-to-Have
* Familiarity with HTML/CSS for email marketing customisation.
* Understanding of UX/UI principles to ensure campaigns are optimized for the best customer experience, especially on mobile and web interfaces.
* Experience in the beauty/wellness/health industry.
* Proficiency in German, Dutch, French, Swedish, Spanish, Italian or Portuguese.
đ What we offer
* Teeth aligners and teeth whitening benefits!
* Opportunity to grow your career in a dynamic, supportive and international work environment that fosters and encourages collaboration.
* Be part of a forward-thinking team which is a crucial part of our marketing strategy.
* Autonomy and ownership of your projects, with guidance and support from your team lead, to help you succeed
At Impress, diversity powers our success đ. We encourage applicants of all backgrounds to apply and join us in shaping smiles around the world.