To provide customers with top quality service by meeting their needs and expectations as well as to increase brand loyalty by communicating as a “Gucci ambassador” the philosophy and culture of the Brand.
Key Accountabilities
* Serve customers accordingly with Gucci selling ceremony
* Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage.
* Guarantee cross and up-selling for all product categories
* Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products.
* Build and strengthen relationships with customers, deal with different nationalities and personalities, and always put the customers at ease.
* Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones.
* Ensure the achievement of individual and Store goals, enhancing and developing the business.
* Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.
* Contribute to manage the visual display of the products in accordance with Gucci visual standards.
* Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures.
* Ensure the products replenishment and physical inventory of merchandise.
* Follow Company grooming, accordingly with Gucci standards and policies.
Key Requirements
* Proven experience in a similar role within fashion retail companies.
* Proven ability to drive and exceed individual and store results.
* Deep passion for fashion and luxury.
* Excellent commercial awareness and customer attitude.
* High flexibility and ability to adapt to different customers.
* Team-player mentality.
* Ability to work in a fast moving and dynamic environment.
* Luxury product knowledge.
* Fluent in Spanish and English.
Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Regular
Start Date
2024-07-31
Schedule
Full time
Organization
Luxury Goods Spain, S.L.
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