Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, AENOR and Top Employer), is looking for a Business Analyst.
Key Responsibilities :
* Design and implement data strategies to align with business goals and drive actionable insights.
* Develop and maintain dashboards and reporting systems to support strategic decision-making.
* Analyze large datasets, identify trends, and present data-backed insights to senior leadership.
* Write complex SQL queries, manage database structures, and optimize database performance.
* Utilize spreadsheet tools for advanced data analysis, visualization, and reporting.
* Collaborate with Data Engineering teams to ensure smooth data flow, integration, and quality.
* Mentor and support junior team members, fostering their growth and technical expertise.
* Engage with stakeholders at a strategic level to align data initiatives with business needs.
* Proactively identify opportunities for process improvement and implement innovative solutions.
* Ability to handle high workloads, while demonstrating strong ownership and accountability.
Requirements
* Data Process Mastery: Ability to break down complex data processes and design scalable solutions.
* Advanced Data Analytics & Reporting: Expertise in creating dashboards, reports, and KPIs.
* SQL & Database Management Expertise: Advanced SQL skills and database management experience.
* Proficiency in Spreadsheets & Office Tools: Mastery of Excel and other Office tools for analysis and presentation.
* Experience with Data Pipelines and Engineering: Familiarity with data pipelines and collaboration with Data Engineering teams.
* Python and/or Other Analytical Programming Languages: Proficiency in Python for data analysis and automation.
Preferred Qualifications :
* Machine Learning: Exposure to machine learning techniques and models for predictive analytics.
* Leadership and Team Support: Demonstrated ability to mentor and guide junior team members.
* Stakeholder Engagement & Strategic Alignment: Proven ability to engage with stakeholders and align data initiatives with business goals.
* A proactive attitude and a strong problem-solving mindset.
* Mentorship & Professional Development: Commitment to mentoring and developing team members.
* Strategic Business Thinking: Deep understanding of business operations and ability to integrate strategy into data initiatives.
* Communication & Presentation Skills: Excellent written and verbal communication skills.
This is a full-time position, 39h per week, in a hybrid working model in Barcelona with a permanent contract.
Additional Benefits:
* Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
* A permanent presence of coaches who will facilitate your personal and professional development.
* Established career path to grow within the project.
* Employment with the world's largest provider of contact center services.
* Excellent work environment, great colleagues, social arrangements, and personal development.
* Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.
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