Our opportunity
The purpose of a service manager is to ensure the smooth, efficient, and customer-centric delivery of IAI services, while continuously striving for service excellence and driving organizational growth. They oversee and coordinate service delivery within an organization. Service managers ensure efficient and effective IAI service operations, manage customer requests and issues, and strive for service excellence while driving organizational growth. They enable business operations and information flow as well as identifying trade-offs and implementing improvement of operations thinking beyond their direct responsibilities.
Your role
A service manager is responsible for overseeing and coordinating the delivery of IAI services within an organization. Their primary purpose is to ensure that services are delivered efficiently, effectively, and in line with the organization's objectives and customer expectations. They play a crucial role in maintaining high levels of customer satisfaction by managing service requests, resolving issues, and continuously improving service delivery processes.
Service managers collaborate with various teams, including customer support, operations, and technical teams, to ensure smooth IAI service operations. They develop and implement service strategies, policies, and procedures to streamline service delivery and optimize resource utilization. Additionally, service managers monitor key performance indicators (KPIs) to assess service performance, identify areas for improvement, and make data-driven decisions to enhance service quality.
Another important aspect of a service manager's role is stakeholder management. They engage with internal and external stakeholders, such as customers, vendors, and partners, to understand their needs, gather feedback, and build strong relationships. By actively listening to customer requirements and feedback, service managers can drive service improvements and foster long-term customer loyalty.
As a Service Manager – Investment Accounting & Insights (IAI) your main responsibilities will involve:
* Developing and articulating a holistic understanding of the economics of operations, including the link between financial targets and how the business is run.
* Pro-actively seeking industry operations best practices and emergent trends and making them relevant for the business strategy.
* Navigating organizations and influencing stakeholders, relationships, budget constraints, and decision-making processes.
* Analyzing and proposing operational KPIs against industry best practices.
* Formulating a strategic vision for the operational side of the business.
* Developing and evolving processes and operating assets toward the organization's strategic vision.
* Coaching and assessing team members in establishing and leading high-performing teams.
* Leading the functional area, setting objectives, reviewing performance, and providing ongoing feedback.
* Supporting end-to-end projects and enabling the rollout of project outcomes.
* Directing and balancing strategic and tactical solutions to achieve desired business outcomes.
* Understanding and managing operational risks that affect the business.
* Leading a diverse functional team, ensuring staff have the necessary skills and understanding to deliver objectives.
* Translating client needs into service delivery and required processes.
* Taking ownership and accountability for all aspects of the service.
Your Skills and Experience
As a Service Manager – Investment Accounting & Insights (IAI), your skills and qualifications will ideally include:
* Effective communication.
* Organizational agility.
* Stakeholder management.
* Customer service.
* Innovative thinking.
* General management skills.
* Ability to inspire and support autonomous teams.
* Business acumen and consulting skills.
* Entrepreneurial thinking.
What we offer?
As well as a competitive salary and a yearly bonus, we offer:
* Over 300 euros to set up your home office and additional monthly home office allowance.
* Wide range of internal and external training, including free English and Spanish classes.
* Ticket restaurant or flexibility to exchange it for other benefits.
* Life, accident, and health insurance.
* Collective life retirement plan.
* 2000 referral bonus for bringing other talented people.
* Special banking and insurance conditions plus exclusive employee discounts.
* Functional diversity benefits.
* Events: summer and Christmas parties, hiking, investment, beach volleyball club, and more.
* No dress code.
Who we are
Looking for a challenging and inspiring work environment where you can make a difference? At Zurich, millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world.
Diversity & Inclusion
At Zurich, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.
Why Zurich
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking what can go right?
Location(s): ES - Barcelona
Schedule: Full Time
Recruiter name: Laura Santamaría Rodríguez
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