TOD'S Group - Assistant Store Manager
**Mission:** Assist the store manager in commercial development, brand image respect and customer experience within the store.
**Key Responsibilities:**
* Develop store sales turnover:
* Implement TOD'S Group sales policy
* Set sales objectives and analyze periodic results
* Implement selling ceremony according to Brand guidelines
* Highlight products according to visual policy and collaborate with visual merchandising department
* Set up CRM actions for customer database development
* Coordinate trade marketing events
* Analyze sales reports and customer feedback
* Propose action plans to exceed objectives and increase sales
* Check invoicing and compliance with collection procedures
* Ensure good stock management: control restocking, participate in inventory organization and discrepancy control, sell-through analysis
* Team Management:
* Participate in store activity organization: planning, determine collective and individual actions
* Support and organize communication to store staff: lead daily briefings and meetings, set and monitor individual goals, identify areas for improvement
* Participate in new employee integration: training in processes and procedures
* Contribute to sales team motivation: evaluate employees and ensure follow-up of development actions
* Ensure brand image:
* Ensure the store is perfectly displayed while respecting visual identity and commercial policy
* Ensure compliance with customer service guidelines: post-sales service management, customer requests
* Ensure compliance with operating rules and procedures within the store
**Profile:**
* Experience: 3-4 years store experience, 2 years minimum team management experience
* Skills: Management, luxury sales and hospitality techniques, result orientation (mastery of different KPIs), client oriented, organization, responsiveness and adaptability, written and oral communication, knowledge/sensibility of luxury and fashion world, particularly shoes