At Heymondo, we''re not just redefining travel insurancewe''re reinventing the way people experience the world. As a fast growing travel insurtech based in Barcelona but with a global outreach, we thrive on innovation, collaboration, and a relentless passion for adventure. Every team member is a key player in our mission to craft cutting edge solutions that empower travelers and transform challenges into opportunities. Our mission is simple: making life easier for travelers. If you''re ready to join a vibrant, forward thinking company where your ideas can spark real change, this is the place for you.
We are looking for a creative and dynamic individual to join our team as a Community Manager for the Italian market. This role is key to enhancing our brand presence in Italy by driving community engagement and crafting cross functional content that lifies our brand voice across multiple platforms and markets.
In this role, you will work closely with the Social Media Manager and with the Marketing Specialist and Affiliate Manager for Italy. Your work will strengthen our brand presence in Italy by engaging the community and producing content that resonates across different business units.
Ready to make a difference?
Mission: As a Community Manager for the Italian market, your mission is to build and nurture an engaged digital community. You''ll drive innovative social media strategies, create compelling content, and foster authentic connections that enhance our brand and enrich the travel experience.
Main responsibilities:
* Oversee the daily operational management of Heymondos social media channels (Instagram, Threads, TikTok, X and Facebook) in Italy, including responding to comments, addressing queries, interacting with the community and publishing engaging content.
* Develop and execute a comprehensive content strategy in collaboration with the Social Media Manager, ensuring creative and transversal content is produced for use across various business units.
* Monitor social media trends and emerging platforms to ensure Heymondo remains at the forefront of digital engagement in Italy.
* Coordinate with cross functional teams to align social media initiatives with overall marketing strategies.
* Analyze social media performance metrics and KPIs to optimize content and engagement strategies (Paid Meta caign analysis is a plus).
Key activities / responsibilities to perform:
Community Engagement & Social Media Operations
1. Oversee Heymondos social media presence in Italy by engaging with the community and managing day to day interactions.
2. Ensure timely responses to comments and questions across our social media channels.
3. Stay updated on trends on platforms like Instagram and TikTok to keep our content engaging and relevant.
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