Are you drawn to the world of luxury fashion, with brands like Louis Vuitton, Michael Kors, and Chanel?
Or do you want to explore behind the scenes of these iconic fashion houses?
This is an exciting opportunity to work with one of the most renowned fashion luxury brands.
Lisbon, a beautiful and sunny city, could be your next adventure and the starting point for a new career.
You'll be part of a dynamic international team and share your passion for fashion with like-minded individuals.
Your key responsibilities and impact as a Customer Service Agent will be:
* Acting as a fashion expert to guide customers through their shopping experience
* Providing accurate and helpful answers and solutions to customers' questions and concerns in their preferred method: phone, email, or social media
* Offering support and troubleshooting on products, orders, payment methods, or shipping while maintaining a calm and polite demeanor
* Handling calls from prospects and clients
* Coordinating with other departments and redirecting relevant cases to the appropriate teams
What's in it for you?
* Type of contract: a long-term fixed-term contract renewable every year (6 months or 1 year)
* Working hours: full-time on rotating shifts (project-dependent)
* Salary conditions (*) – 2 options:
1. Including free accommodation (shared flat, all bills included): €950 - €1000 gross/month (based on experience level)
2. Excluding accommodation: €1300 - €1400 gross/month (based on experience level)
* For international candidates:
* Reimbursement of initial flight expenses after 9 months
* Airport pickup
*
* Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
* Real career opportunities across various career paths
* (*) Compensation during training period if successful (1-4 weeks): 90% of hourly wages (lower taxes)
Skills, qualifications, and interests required for success:
* The company values soft skills; specific studies are not required, and they will train you on job aspects. Are you customer service-oriented, have good communication skills, proactive, and a team player? This might be an opportunity for you to join them
* You have a fluent level of German (a good level of English would be beneficial)
* You're looking for a job opportunity abroad
* You're fashion-conscious
* You're motivated and committed to your work
* You have excellent communication and listening skills
* You're a team player willing to collaborate with colleagues from diverse nationalities
If this project isn't the best fit for you, feel free to explore our other opportunities for German speakers in Portugal or send your CV to be considered for other projects or future opportunities