The Opportunity
MISSION:
To improve NewCom process alignment and efficiency of OtC organizations, under continuous improvement methodology to achieve the objectives fixed in terms of Customer Care, Service, Receivables and Cost. To adapt our OtC Processes to the new Business models.
What you'll get to do
MAIN FUNCTIONS AND RESPONSIBILITIES:
Planning:
* To coordinate the implementation of training plans for OtC teams aligned to processes & to improve knowledge, performance and accuracy.
* To prioritize and coordinate new requirements, and act as a key user for functional designs. To work and lead initiatives and projects within OtC process (new subsidiaries, new brands,…
* To analyze opportunities and drive specific projects to improve OtC procedures and KPIs outcome.
Execute:
* To deploy harmonized OtC processes, & tools across subsidiaries.
* To assure continuous improvement on existing processes & tools based on detected issues and internal best practices.
* To be a part of the approval of any change in the OtC process needed locally/regionally, finally approved by the BPO.
* To monitor performance and workload of the OtC teams.
Control:
* To follow a sustainability process to assess skill gaps for OtC.
* To follow up overall OtC KPIs and look for corrective actions: Service Level, Receivables, Collections and Risks, TPP.
We'd love to meet you if you have
REQUIREMENTS:
* University Degree.
* At least 5 years experience in a similar position.
* English & Spanish fluent. Other European languages will be highly valuable.
* Good communication skills, teamwork & cooperation and perseverance.
A few things you'll love about us
* An entrepreneurial, creative and welcoming work culture.
* A range of learning and development opportunities.
* An international company with plenty of opportunities to grow.
* A competitive compensation & benefits package.
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