Technical Account Manager Location: Barcelona, Spain About Swan: Swan is the leading European fintech specialized in embedded banking. A laureate of the French government''s selective year list of tech chions, "French Tech Next 120," we are quickly expanding across Europe. Over 100 European companies have already seamlessly integrated banking services such as accounts, cards, and payments into their products through our Banking as a Service platform. This approach, known as "embedded finance," empowers businesses to elevate their offerings and create new revenue streams often tripling their revenue! Our founders'' vision from the beginning was Simplicity: that anyone with a fintech idea at 2 am can visit our website, start building, and buy themselves a coffee with a self issued card the very next day. That vision has taken us far. Following a 38M Series B round last September, we have been doubling our headcount and already have over 230 Swanees across offices in Paris, Bordeaux, Berlin, Barcelona, Amsterdam, and Milan! If you''re excited about joining a European fintech adventure, Swan is the way! Role Overview: Swan is looking for a Technical Account Manager / Implementation Manager to join its Operations team, working closely with the Business and Sales teams. Your Mission: Support our clients towards the success of their onboarding by helping them understand and use our APIs. Respond to functional and technical questions from customers by understanding their context and needs. Develop a consultative and solution based approach to address customer needs. Improve documentation and implement ideas for better client onboarding. Effectively work cross functionally across the organization (Product, Engineering, Compliance, Operations, and Sales teams) to improve processes and imagine new features. Your Team: Operations are a key pillar to Swan''s success. Their mission is to provide a flawless end to end customer experience. This team includes our Technical Account Managers, end user support, as well as our KYC teams. These folks are all about customer obsession and ensuring Swan offers the smoothest, most elegant BaaS experience out there! Preferred Experience: An engineering background centered around web technology. Previous experience in Pre Sales, Technical Account Manager, Delivery Manager, or Technical Project Manager roles would be a plus. Excellent communication and presentation skills: demoing products, explaining value, and fielding technical, process, and business related questions. Knowledge of HTTP, REST, and OAuth. Ability to understand and explain technical concepts from developers to C levels. Excellent working abilities in Spanish and English. Our Ideal Teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door. #J 18808 Ljbffr