Wibit Consulting & Services (WibitCS) – Barcelona, Barcelona
In collaboration with a leading investment firm offering Forex and CFD trading, we are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office.
Location: Remote (EMEA)
Employment type: Full-time
Remuneration: Service agreement
DUTIES AND RESPONSIBILITIES:
* Graduated with a College/University degree.
* Qualifications in economics/finance or any related field is a plus.
* Excellent command of the English and Japanese languages, both verbal and written (C1)
* Relevant experience in the forex industry would be considered an advantage.
* Flexible to work on a weekly rotating shift 24/7 (morning/afternoon/night)
* Excellent communication and interpersonal skills.
* Computer literate with strong experience using MS Office applications, trading platforms, CRM Systems, Chat, and email systems to monitor performance.
* Works independently and as part of a team with a willingness to ensure results are achieved.
* Ability to work under pressure and meet deadlines.
* Ability to work effectively in an office-based environment.
REQUIREMENTS:
* Assist customers in opening trading accounts.
* Answer e-mails, amend existing accounts, maintain client records, and liaise with appropriate departments.
* Handle welcome calls/call-back requests.
* Maintain contact with existing clients to ensure high levels of client satisfaction.
* Provide general information regarding platforms and services offered.
* Handle back-office queries.
* Support clients with technical and troubleshooting issues.
* Deal with customer complaints promptly and effectively.
* Provide support and troubleshooting on Meta Trader platforms.
* Liaise with all departments to resolve issues.
* Suggest ideas and actions to develop the market.
* Coordinate with the marketing department regarding planning seminars, expos, and translations of certain campaigns.
* Forward any issues or requests to the head of the department and/or the appropriate department.
* Educate the customer where applicable.
* Ability to work in a dynamic and multicultural environment.
BENEFITS:
* Remuneration according to qualifications and experience
* Medical Insurance Scheme
* Provident Fund
* Working Permit arrangements for the employee
* Company’s Group Discount Scheme
* Free Parking
* In-house fitness room with classes
* Modern working space at a central and convenient location in Limassol close to the highway
* Friendly multinational environment
* Opportunities for professional learning and growth
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