Responsible for providing a warm welcome to all our guests and visitors in the area of Front of House whilst offering assistance throughout their stay / experience in our hotel, in order to both meet and exceed their expectations, whilst maximizing revenue and promotion of the hotels’ outlets where applicable.MAIN DUTIES & RESPONSIBILITIESTo be responsible for the day to day supervision of the Reception in the absence of the Reception Supervisor or more senior Front Desk Management.To be familiar with all Reception tasks and ensure smooth running of front desk.To be fully knowledgeable in the procedure of Checking-In and Checking-Out guests to the Marriott Mystery Guest Standards for Luxury CollectionTo be fully conversant and to abide by the policies and procedures set in the Quality Standards and grooming Standards.To actively participate in the Up-selling of rooms to maximize the Departments Total Revenue.To be fully knowledgeable of and actively up-sell other outlets where applicable.To liaise effectively between departments and management regarding arrival, hotel occupancy, VIP’s, groups and functions with use of the ‘Handover Report’ and any other necessary procedures.To deal efficiently and courteously with any guest enquiries or complaints in a timely manner and to ensure follow-up and ensure guest satisfaction communicating any relevant issues to management.To be responsible for the actioning of any front office related emails received on the hotel email in a timely manner (to be checked every 2 hours).To be fully familiar with correct reservations procedures, billing procedures and marketing programs of the hotel ensuring all knowledge is up to date and correct.To have an up to date and accurate knowledge of booking levels, room types variations / house counts during the weekend and evening.To ensure confidentiality is maintained in all areas of the business with regards to Hotel and guest matters.To be fully knowledgeable in all areas of the Front Office SOPs and legal aspects of the Hotel (Health and Safety, money laundering and credit card fraud) and reporting all suspicions of irregularity to the Front Office Manager or Duty Manager immediately.To carry out any other reasonable duties as requested by the General Manager or any other management in an efficient manner.COMMUNICATIONMaintain effective communication within the department and ensure that the Head of Department is kept well informed of any problems / queries that have arisen.Report any problems / complaints to the relevant Head of Departments or Duty Manager.To liaise with other departments to ensure good communication and offer support.To be fully conversant with the Team Member Handbook.TRAININGTo attend all training courses and activities as and when required.HEALTH & SAFETYEnsure you are aware of your Health & Safety responsibilities as required by the hotel’s Health and Safety policy and monitor compliance with procedural requirements.To be fully conversant with and abide by all rules concerning Fire, Health & Safety and attend all relevant, statutory trainings.QUALIFICATIONS & SKILLS REQUIREDA Receptionist with good knowledge of Opera or similar PMS is a must.Good level of English and other languages is an advantage. Microsoft Word and Excel knowledge is a bonus.