The Service Desk Coordinator is responsible for managing service desk operations, ensuring seamless communication and support for VIP clients, and coordinating with internal and external stakeholders.
Key Responsibilities:
* Oversee service delivery and coordinate internal / external staff.
* Validate and share service follow-up reports with legal entities.
* Conduct weekly and biweekly meetings with provider teams and stakeholders.
* Manage communications via the VIP support mailbox.
* Provide technical support and resolve queries for VIP users.
* Oversee onboarding processes and manage VIP requests.
* Monitor control points with local CPI and IAM teams.
* Demonstrate strong communication, organizational, and leadership skills.
* Proficient in English and Spanish.
* Knowledgeable in ServiceNow, SharePoint, and Active Directory.
* Familiar with Power BI for reporting and data analysis.
* Exhibit strategic thinking with problem-solving abilities.
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